FAQ
Welcome to our FAQ section! Here, we‘ve compiled answers to the most common questions about our products, services, and policies to help you find the information you need quickly. Whether you‘re curious about PC configurations, order tracking, or our return policy, you‘ll find all the details right here.
Still have questions? Feel free to reach out to our support team—we‘re here to help!
Can I change a component after confirming the configuration?
Yes, you can make changes within 24 hours of confirmation by informing our team.
Can I get my PC within 7 working days?
Yes, if it’s an urgent requirement, we can prioritize your order to deliver it within the required timeframe.
Do you preinstall games or software on custom PCs?
No, we do not pre-install games or software. As per policy, installation must be carried out by the user.
Laptop vs. PC: Which is better?
Laptops are portable, but custom PCs offer better performance, upgradeability, and long-term value.
Why should I choose a custom PC over a prebuilt PC?
Custom PCs allow for tailored configurations, better performance, and future upgrades, unlike most prebuilt PCs.
What sets Nuke PC apart from other custom PC integrators?
Nuke PC provides tailored configurations, top-quality components, lifetime technical support, and personalized service.
How do I report a problem with my PC?
Contact our support team via WhatsApp at +91 63856 30083 or submit a ticket on our website.
Can I use my own components in a custom PC?
Yes, you can integrate storage devices and other devices with our consent.
Do you offer upgrades for old PCs?
Yes, we provide upgrades for PCs built by Nuke PC. Currently, we do not offer upgrade services for non-Nuke PCs.
Do you handle laptop inquiries?
No, we only specialize in desktop PCs.
Do you do business outside of India?
No, we currently serve customers only within India.
Can I buy a PC for under ₹30,000?
Yes, our entry-level PCs start at ₹20,000.
Is EMI available for PC purchases?
Yes, you can use a credit card to convert your purchase into EMI payments.
Can I see my PC before purchasing it?
If you requested, you will receive images of your assembled PC once the build is completed.
What should I do if my shipment arrives damaged?
Record a video while unboxing the package. If there’s damage, contact our support team with the video for resolution.
How long does it take to process an RMA for a product?
The RMA process typically takes 15–20 days (according to brands).
Clean your PC every 1–2 months using a soft brush and isopropyl alcohol. Contact support if you need guidance.
Why does my PC shut down during heavy tasks?
It could be due to overheating or power supply issues. Ensure proper ventilation, clean your PC, and check that your PSU meets system requirements. Contact support for help.
Why is my PC cabinet giving me electric shocks?
This occurs if the earthing is not properly grounded. Ensure your power setup is correctly grounded to prevent shocks.
What should I do if my PC is not turning on?
Check that the power cable and the power switch are turned on or contact support for help.
My PC is on, but there’s no display. What should I do?
Ensure the HDMI cable is connected to the GPU (if applicable) and check for any debug LED indications on the motherboard or contact support for help.
How do I maintain my PC for optimal performance?
Clean fans and vents regularly.
Update drivers and BIOS.
Monitor system temperatures.
Replace thermal paste every 1–2 years.
Does Nuke PC provide onsite support?
Yes, we provide onsite support in metro cities in TamilNadu (Chennai and Coimbatore). Simple issues are resolved remotely, and hardware engineers are assigned for complex problems.
What are the terms for warranty services?
Hardware warranties are handled as per OEM policies.
Onsite and shipping charges are covered for 3 months.
Diagnosis and lifetime service are free.
How do I contact the support team?
Reach us via WhatsApp or submit your issue through the ticket system on our website.
What should I do if I encounter a blue screen error?
Capture a photo or note the error code and share it with our support team via WhatsApp for assistance.
How long does it take for support to resolve an issue?
Simple issues are resolved in 1–2 days. Complex cases may take longer, and the team will keep you informed.
